Client Grabbing Marketing Plan IV

Sep 09 2009 Published by J.D. Antell, DogZanny.com under Marketing

Over the past few weeks you’ve learned about seasonal advertising, understanding your clienteles’ needs, creating a campaign that highlights those needs and addresses them using language that elicits an emotional response. We’ve validated, to some degree, our suspicions about the seasonal trends of our market using keyword trending resources. We’ve discovered which keywords are most often used to search for our type of services and we’ve used those keywords in our advertisement copy. The last step is the testing phase phase of our marketing campaign. Since we don’t have much time left we’ll have to limit our test to 5-7 days. During this testing phase we will of course be driving qualified traffic to our website so it won’t exactly be lost time! Let’s get started.

If you have not already done so, please create a Google AdWords account by visiting http://www.adwords.google.com Once you have your account you will need to create a campaign and a keyword list. Creating a quality keyword list is no easy thing. I suggest you read Google’s help documentation as you set up your campaign. With a local advertising campaign (like yours) you may want to start out with “broad match” keywords.

What are keyword matching options?

There are  four keyword matching options that will determine which searches can trigger your ads to appear.

Keywords can have one of the following four settings. The following keyword punctuation examples are standard to Google, MSN, and Yahoo. To use a matching option, add the appropriate punctuation to your keyword:

  1. Broad match: keyword
    Allows your ad to show on similar phrases and relevant variations. For example, if your broad match keyword was dog walking services your ad could be triggered by searches for dog walking business, dog walking service, and even pet sitting services in some cases. It depends on Google’s algorithms and that’s why you must be vigilant in your monitoring of your broad match keyword campaign. If you notice your ads are being triggered by irrelevant search terms you will want to add those terms to your AdGroup or campaign as negative keywords to keep your ads from showing for those searches. For example, if you notice a lot of searches for dog kennels, you might want to ad -kennels as a negative search term, since you don’t offer that service.
  2. Phrase match: “keyword”
    Allows your ad to show for searches that match the exact phrase. For example, your keyword is “dog walking services”, and someone searches for dog walking services in Los Angeles, your ad would be triggered.
  3. Exact match: [keyword]
    Allows your ad to show for searches that match the exact phrase exclusively. Unlike phrase match, exact match will only match the keyword if it’s entered exactly as the one in your campaign. So a search for dog walking services will not trigger your keyword [dog walking service] because they aren’t exactly matching.
  4. Negative match: -keyword
    Ensures your ad doesn’t show for any search that includes that term. As explained above in broad match. For example, adding the negative keyword -kennel to your campaign or AdGroup will stop your ad from appearing when those terms are included in a search.

Depending on the options you choose you will receive more impressions, clicks and potential clients, while others you may get fewer impressions but your targeting will be more precise. There is a lot of testing and I wont pretend that it’s easy to create a winning campaign on your first try. There is some trial and error. I would not advertising in Google’s content network until you have created a profitable search targeting campaign.

So how do I test my ad copy?

Once you have created your keyword list you’ll want to start creating ads. Considering our target market for this campaign you’ll want to craft your campaign around that theme. You’ll want to mix and match headlines, body, and call to action statements. You’ll also want to set your ads to ROTATE. Google’s default setting is to show the best performing ad more often. You don’t want that. You want to see the data for your self and figure out which copy is outperforming the rest, and why. Take a look at this example:

Dog Walking Services
Don’t Let Icy Winter Streets
Keep Your Locked Inside!
www.example.com

or

Dog Walking Services
Don’t Let Icy Winter Streets
Keep Your Dog Trapped Inside!
www.example.com

The above example is testing one word vs. another, “locked” and “trapped” on the negative theme of avoiding ice and winter cold. Another example could be:

Dog Walking Services
Our Walkers Brave The Winter
So You Don’t Have To!
www.example.com

In this example we are testing a variation on the theme which avoids severe negatives like in the above examples. Lastly a more traditional ad would include a direct call to action such as this:

Dog Walking Service
Professional, Reliable And
Affordable. Visit Us Today!
www.example.com

You can then test different variations of each theme. Try substituting different words or ways of saying the same thing.

Once you’ve created your ad variations you’ll want to activate your campaign, setting an affordable budget, and monitor it closely adding negative keywords if necessary. Once you have enough data you can decide which copy is performing better and create some new ads incorporating the best copy from all your ads into one super ad which you will use from that point on while deleting the old ads. This copy can then be used in other advertising mediums such as newspaper, email, classifieds, Craigslist, fliers, mass mailings, etc.

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Client Grabbing Marketing Plan Part III

Aug 28 2009 Published by J.D. Antell, DogZanny.com under Marketing

Thanks for coming back for more!

This week we’ll go over how to do some research which will confirm what I’ve been talking about in terms of timing your fall advertising campaign. I’ve included some video to make this a little easier. You’ll want to visit Google Insights For Search and follow along!

Please Select Full Screen Mode When Playing The Video  So You Can See the Screen Text in the Video

So, please use your own keywords and regions to do a little research!

Using my example above I am going to want to incorporate some of the keywords in my own advertising copy or business name. Remember, dog walking services beats dog walking service. So an example might be this:

Venice Beach Dog Walking Services

What if you already named your business? You can always add a tag line under your business name!

Venice Beach Dog Walkers

Professional Pet Care Services

Continue your keyword research and try to uncover as much information as you can about what types of services people are looking for in your area. Dog boarding, kenneling, grooming, pet sitting, etc. Perhaps you don’t want to offer these services but you can create an informal referral network with groomers, so that your business feels like it offers more services than it actually does.

Negotiate discounts within your network so that trading customers between you benefits the customer by creating a clear advantage. The customer benefits by doing business with your dog walking service, and your informal partner, the groomer, because doing so will result in a 10% savings for the customer, for example. Also, consider offering transportation to and from the groomer! Think creatively.

Another way to do some keyword research would be to set up a Google AdWords campaign to test your ad copy. This can be accomplished while at the same time driving potential clients to your website. This involves targeting very relevant keywords in your campaign and ad-groups and developing ad variations to test. An example text ad variation would be:

Dog Walking Services
Icy Streets Keeping You Locked Up?
We Can Help Free Your Dog!
www.example.com/services
Boston, MA

now the variant:

Dog Walking Services
Icy Streets Keeping You Trapped Inside?
We Can Help Free Your Dog!
www.example.com/services
Boston, MA

In this example we are testing the words “trapped” and “locked up” and juxtaposing them with the word “free” which is a service you are offering (freeing their dog and their guilty conscience). The word free, by the way, is a magic word in advertising. Test other messages and variations. The ads that receive the most clicks are the winners. Use the winning copy in your print advertising materials, your website, and your welcome packet.

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Client Grabbing Marketing Plan Part I

Aug 13 2009 Published by J.D. Antell, DogZanny.com under Marketing

Do you hear the winter winds blowing yet? Neither do I, but I’ll let you in on a little secret, your competition is already gearing up for their fall/winter advertising blitz. If you aren’t preparing your marketing strategy for the fall you might as well throw your money on someone’s lawn because they are going to rake it in. Don’t worry, nobody was born knowing this stuff, but that’s what makes an expert worth the money they charge, isn’t it? You’re just starting out and money is tight, you’d rather not pay an expert for their advice if you can apply a little elbow grease and learn a few things on your own, right? That’s what I thought. Let’s get started, and hopefully, by the end of this series, you’ll have a solid action plan for developing your client base through smart and efficient advertising.

Since you know that effective advertising takes advantage of the seasons you now need to think about how to leverage that to your advantage. How do you think the cold months will affect your business? Do you think business will slow down, or pick up? If you said pick up you’d be right. My experience in running my own dog walking business was that things ramped up quickly starting in September and went straight through the winter. One of the reasons, and it’s going to be the basis from which we will build our marketing plan, is that people don’t like to walk their dogs on snowy, icy streets, in the bitter cold. Now there’s a revelation! When your potential clients get up in the morning it’s dark, and when they get home at night, it’s darker. The last thing they want to do is take the dog for a long walk. Poor Fido!

That’s where your service really takes on a major appeal. Let’s face it, guilt is a big motivator. Heck, I can imagine a lot of tough decisions would never have been made if guilt wasn’t a factor. When was the last time you threw some messy garbage out the window of your car on an empty road? You didn’t, and that’s my point. “Hoot, Hoot, Don’t Pollute” said Woodsy the owl. Aw shucks, I wouldn’t want to hurt a poor little owl and neither would you, which is why we don’t litter. That ad campaign, which was pushed very hard during the late 70s and early 80s, worked very, very well. Prior to that folks used to toss their trash everywhere, and the streets and parks were filled with litter. That’s when Woodsy the owl showed up, along with a few Native Americans. Dressed in traditional Native American garb (think old western movies) they stood on precipices, overlooking the dirty, garbage ridden wastelands, and wept at our selfish indifference. It was emotional stuff and it got the nations attention. That campaign pushed all the right buttons, and here we are some 25 years later and our streets and parks are now mostly clean. This is powerful. That ad campaign changed a society’s behavior by changing its collective attitude. It replaced selfish disregard with a feeling of sadness and guilt when we considered tossing a McDonald’s bag out the window. It introduced shame without creating resistance. So how can you harness the power of guilt when it comes to your business? You’re about to find out.

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