Group of DogsNovus Markets Policies


Returns Policy:

We certainly hope you are more than happy with your items but in the event that you must return something the following policy applies:

We offer a 100% guarantee on all tangible items purchased from our website. If you are unsatisfied with them for any reason you may return the items for a full refund of the purchase price. The following conditions and limitations apply:

  1. You have 30 days from the date of purchase to return items.
  2. Items must be unworn, undamaged and in like-new condition.
  3. You must provide us with an order number which corresponds with your original purchase.
  4. You must notify us at of your intention to return your items and obtain an RMA number from us which must be clearly written on the box. Boxes which do not have RMA numbers clearly visible will delay credit for the return.
  5. You are responsible for shipping costs to return items and are responsible for ensuring that the items are packed well to avoid damage in transit.
  6. Due to the nature of intangible items we cannot accept returns of electronic products such as e-books, nor can we offer credit for services such as mentoring.
  7. We do not accept returns of items purchased from other stores, please contact those retailers directly.

Back Ordered Items:

Items on back-order are usually available with 1-2 weeks. If you do not wish to wait for items on back-order you may cancel your order by notifying us at Be sure to include your order number.

Shipping Policy:

Currently we ship only within the United States of America. If your live outside of the U.S.A. please click here for other options. We usually ship items same day if the order is received on a business day and before 3pm EST but it can take up to 3 business days to process an order; exceptions may include certain holidays, inclement weather or acts of God. All items will be shipped by U.S. Mail, and if shipped via Priority Mail will have a delivery confirmation number. Priority Mail orders usually take between 2-3 days but can take longer depending on where you live. We charge standard shipping rates as determined by the USPS and add a modest handling fee. Delivery options will be subject to USPS policies. A tracking number will be emailed to you if applicable.

© 2008 Novus Markets, LLC. All Rights Reserved.  |  policies  |  privacy statement